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From: Pam Golding Properties <informationofficer@pamgolding.co.za>
To: mak@mak.pt
Subject: Media Statement issued by Pam Golding Properties 11 March 2025
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Date: Tue, 11 Mar 2025 16:12:31 +0200
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Media Statement 11 March 2025
View online (
https://pamgolding.evlink4.net/public/messages/view-online/V4yyjXqRdvXxk2Ic/cvt7hLuqLdLfGCFA/c9605ae99b47fbb8 )
Pam Golding Properties
Pam Golding Properties (Pty) Ltd – Head Office
Pam Golding on Main, corner Main and Summerley Roads, Kenilworth,
Cape Town 7708
T: +27 21 710 1700 E: headoffice@pamgolding.co.za (
headoffice@pamgolding.co.za )
Dear Valued Client
RE: NOTIFICATION OF
SECURITY COMPROMISE IN TERMS OF SECTION 22(1)(b) OF THE
PROTECTION OF PERSONAL INFORMATION ACT 4 OF 2013 ("POPIA")
* We are writing to
inform you of an incident involving your personal information. In
line with our commitment to data protection and our obligations
under POPIA, we wish to promptly bring this matter to your
attention.
* On 7 March 2025, we
discovered a security compromise on our Alchemy system, a
customer relationship management system hosted on servers in
South Africa, which may have resulted in unauthorised access to
some of your personal information which is stored on our system.
* A third party
outside of South Africa (unknown to us at this stage) gained
unauthorised access to our system using an email account and
queried our database. As soon as we became aware of the incident,
we took immediate action to secure our systems by removing all
unauthorised access and investigated the impact of this incident.
* It is important to
note that no banking details, financial information, commercial
information and/or other documents were compromised.
* We take this
incident seriously and will be taking the following steps
(immediately and in the short term) to contain the incident and
prevent any further recurrence:
* 5.1 the
affected user account password was changed and secured, and all
active sessions have been terminated;
* 5.2 we have reset passwords for all our user accounts
system-wide;
* 5.3 our team has reviewed all system access logs to determine
the extent of the breach and identify any affected data;
* 5.4 we will patch any potential vulnerabilities and reinforce
our security protocols;
* 5.5 we will implement any additional monitoring tools to detect
and respond to any future suspicious activity;
* 5.6 we are in the process of appointing independent
cybersecurity specialists to investigate the incident and provide
recommendations for enhanced security; and
* 5.7 over and above our existing access control measures, we
will enhance these further and adopt the appropriate
recommendations of cybersecurity specialists.
* While we are still
investigating the full scope of the incident, we want to make you
aware of potential risks:
* 6.1 a third
party accessed our system using an active user account. If your
information was involved, it may have been viewed or queried;
* 6.2 cybercriminals sometimes use stolen information to send
fraudulent emails or messages pretending to be from trusted
sources; and
* 6.3 if personal details were accessed, there is a small risk of
identity fraud, though we have no evidence of misuse at this
time.
* Please be assured
that we are still in the process of investigating this incident
and will be implementing additional security measures to minimise
the effect of this security compromise.
* In the interim, we
advise you to be cautious about clicking on links and providing
sensitive information, including bank pins and user login
passwords. If you are suspicious that a person other than one of
our authorised agents is attempting to contact you or obtain your
personal information, please contact our Information Officer or
the agent who you usually deal with.
* We take your
privacy commitments under POPIA seriously. We regret any
inconvenience this may cause and are committed to strengthening
our security measures to protect your information.
* If you have any
questions or require further assistance, please do not hesitate
to contact our Information Officer, at
informationofficer@pamgolding.co.za. (
informationofficer@pamgolding.co.za )
Yours sincerely
Pam Golding
Properties
Pam Golding Properties
(Pty) Ltd. Registered with the PPRA. Holder of a Business
Property
Practitioner FFC.
Operating a Trust Account.
Reg No:
2004/032256/07 VAT No: 4350217412
Chief Executive: Dr
AM Golding* Directors: RE Day*, Dr AM Golding*, N Marshall*
*Holder of a
Principal FFC
Pam Golding Properties Logo
The Pam Golding Way
An International Associate of Savills
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<div aria-label="Email from Pam Golding Properties" aria-roledescription="email" lang="en" role="article"><!--hidden preview text-->
<div style="display: none; max-height: 0px; overflow: hidden">Media Statement 11 March 2025</div>
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<td style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; border-collapse: collapse !important; mso-table-lspace: 0pt; mso-table-rspace: 0pt"><img alt="Pam Golding Properties" class="wrap-to-mob-full" src=
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align="right"><span><strong>Pam Golding Properties (Pty) Ltd – Head Office</strong><br>
Pam Golding on Main, corner Main and Summerley Roads, Kenilworth, Cape Town 7708<br>
T: +27 21 710 1700 E: <a href="mailto:headoffice@pamgolding.co.za" style="color: #000000; text-decoration: none">headoffice@pamgolding.co.za</a></span></td>
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bgcolor="#FFFFFF"><span>Dear Valued Client<br>
<br>
RE: NOTIFICATION OF SECURITY COMPROMISE IN TERMS OF SECTION 22(1)(b) OF THE PROTECTION OF PERSONAL INFORMATION ACT 4 OF 2013 ("POPIA")</span>
<ol start="1">
<li><span>We are writing to inform you of an incident involving your personal information. In line with our commitment to data protection and our obligations under POPIA, we wish to promptly bring this matter to your attention.</span></li>
</ol>
<ol start="2">
<li><span>On 7 March 2025, we discovered a security compromise on our Alchemy system, a customer relationship management system hosted on servers in South Africa, which may have resulted in unauthorised access to some of your personal information
which is stored on our system.</span></li>
</ol>
<ol start="3">
<li><span>A third party outside of South Africa (unknown to us at this stage) gained unauthorised access to our system using an email account and queried our database. As soon as we became aware of the incident, we took immediate action to secure
our systems by removing all unauthorised access and investigated the impact of this incident.</span></li>
</ol>
<ol start="4">
<li><span>It is important to note that no banking details, financial information, commercial information and/or other documents were compromised.</span></li>
</ol>
<ol start="5">
<li><span>We take this incident seriously and will be taking the following steps (immediately and in the short term) to contain the incident and prevent any further recurrence:</span>
<ul>
<li><span>5.1 the affected user account password was changed and secured, and all active sessions have been terminated;</span></li>
<li><span>5.2 we have reset passwords for all our user accounts system-wide;</span></li>
<li><span>5.3 our team has reviewed all system access logs to determine the extent of the breach and identify any affected data;</span></li>
<li><span>5.4 we will patch any potential vulnerabilities and reinforce our security protocols;</span></li>
<li><span>5.5 we will implement any additional monitoring tools to detect and respond to any future suspicious activity;</span></li>
<li><span>5.6 we are in the process of appointing independent cybersecurity specialists to investigate the incident and provide recommendations for enhanced security; and</span></li>
<li><span>5.7 over and above our existing access control measures, we will enhance these further and adopt the appropriate recommendations of cybersecurity specialists.</span></li>
</ul>
</li>
</ol>
<ol start="6">
<li><span>While we are still investigating the full scope of the incident, we want to make you aware of potential risks:</span>
<ul>
<li><span>6.1 a third party accessed our system using an active user account. If your information was involved, it may have been viewed or queried;</span></li>
<li><span>6.2 cybercriminals sometimes use stolen information to send fraudulent emails or messages pretending to be from trusted sources; and</span></li>
<li><span>6.3 if personal details were accessed, there is a small risk of identity fraud, though we have no evidence of misuse at this time.</span></li>
</ul>
</li>
</ol>
<ol start="7">
<li><span>Please be assured that we are still in the process of investigating this incident and will be implementing additional security measures to minimise the effect of this security compromise.</span></li>
</ol>
<ol start="8">
<li><span>In the interim, we advise you to be cautious about clicking on links and providing sensitive information, including bank pins and user login passwords. If you are suspicious that a person other than one of our authorised agents is
attempting to contact you or obtain your personal information, please contact our Information Officer or the agent who you usually deal with.</span></li>
</ol>
<ol start="9">
<li><span>We take your privacy commitments under POPIA seriously. We regret any inconvenience this may cause and are committed to strengthening our security measures to protect your information.</span></li>
</ol>
<ol start="10">
<li><span>If you have any questions or require further assistance, please do not hesitate to contact our Information Officer, at <strong><a href="mailto:informationofficer@pamgolding.co.za" style=
"color: #000000">informationofficer@pamgolding.co.za.</a></strong></span></li>
</ol>
<span>Yours sincerely<br>
<strong>Pam Golding Properties</strong></span></td>
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bgcolor="#FFFFFF"><span>Pam Golding Properties (Pty) Ltd. Registered with the PPRA. Holder of a Business Property<br>
Practitioner FFC. Operating a Trust Account.<br>
Reg No: 2004/032256/07 VAT No: 4350217412<br>
Chief Executive: Dr AM Golding* Directors: RE Day*, Dr AM Golding*, N Marshall*<br>
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