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<meta name=3D"viewport" content=3D"width=3Ddevice-width, initial-scale=3D=
1" />
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<title>
DSN
</title>
</head>
<body style=3D" background-color: white; ">
<table style=3D" background-color: white; max-width: 548=
px; color: black; border-spacing: 0px 0px; padding-=
top: 0px; padding-bottom: 0px; border-collapse: collapse; =
" width=3D"548" cellspacing=3D"0" cellpadding=3D"0">
<tbody>
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<td style=3D" text-align: left; padding-bottom: 20p=
x; ">
<img height=3D"28" width=3D"126" style=3D" max-width: 10=
0%; " src=3D"https://products.office.com/en-us/CMSImages/Office365Logo=
_Orange.png?version=3Db8d100a9-0a8b-8e6a-88e1-ef488fee0470" />
</td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa=
ns-serif; font-size: 16px; padding-bottom: 10px; -ms=
-text-size-adjust: 100%; text-align: left; ">Your message to <s=
pan style=3D" color: #0072c6; ">pmartin@ombudsman.on.ca</span> =
couldn't be delivered.<br /></td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa=
ns-serif; font-size: 24px; padding-top: 0px; paddin=
g-bottom: 20px; text-align: center; -ms-text-size-adjust: 1=
00%; ">A custom mail flow rule created by an admin at <span style=3D" =
color: #0072c6; ">ombudsman.on.ca</span> has blocked your messa=
ge.<br /></td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa=
ns-serif; font-size: 24px; padding-top: 0px; paddin=
g-bottom: 20px; text-align: center; -ms-text-size-adjust: 1=
00%; ">This mailbox address is not valid.<br /></td>
</tr>
<tr>
<td style=3D" padding-bottom: 15px; padding-left: =
0px; padding-right: 0px; border-spacing: 0px 0px; ">
<table style=3D" max-width: 548px; font-weight: =
600; border-spacing: 0px 0px; padding-top: 0px; padd=
ing-bottom: 0px; border-collapse: collapse; ">
<tbody>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; font-size: 15px; font-weight: 600; t=
ext-align: left; width: 181px; -ms-text-size-adjust: 100%; =
vertical-align: bottom; ">
<font color=3D"#ffffff">
<span style=3D"color:#000000">mak</span>
</font>
</td>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; font-size: 15px; font-weight: 600; t=
ext-align: center; width: 186px; -ms-text-size-adjust: 100%; =
vertical-align: bottom; ">
<font color=3D"#ffffff">
<span style=3D"color:#000000">Office 365</span>
</font>
</td>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 15=
px; font-weight: 600; text-align: right; width: 181p=
x; vertical-align: bottom; ">
<font color=3D"#ffffff">
<span style=3D"color:#000000">ombudsman.on.ca</span>
</font>
</td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px=
; font-weight: 400; text-align: left; padding-top: 0px=
; padding-bottom: 0px; vertical-align: middle; width: =
181px; ">
<font color=3D"#ffffff">
<span style=3D"color:#000000">Sender</span>
</font>
</td>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px=
; font-weight: 400; text-align: center; padding-top: 0=
px; padding-bottom: 0px; vertical-align: middle; width=
: 186px; " />
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px=
; font-weight: 400; text-align: right; padding-top: 0p=
x; padding-bottom: 0px; vertical-align: middle; width:=
181px; ">
<font color=3D"#ffffff">
<span style=3D" color: #c00000; ">
<b>Action Required</b>
</span>
</font>
</td>
</tr>
<tr>
<td colspan=3D"3" style=3D" padding-top:0; =
padding-bottom:0; padding-left:0; padding-right:0 ">
<table cellspacing=3D"0" cellpadding=3D"0" style=3D" =
border-spacing: 0px 0px; padding-top: 0px; padding-botto=
m: 0px; padding-left: 0px; padding-right: 0px; border-=
collapse: collapse; ">
<tbody>
<tr height=3D"10">
<td width=3D"180" height=3D"10" bgcolor=3D"#ccccc=
c" style=3D" width: 180px; line-height: 10px; height: =
10px; font-size: 6px; padding-top: 0; padding-bottom: =
0; padding-left: 0; padding-right: 0; "><!--[if gte mso =
15]> <![endif]--></td>
<td width=3D"4" height=3D"10" bgcolor=3D"#ffffff"=
style=3D" width: 4px; line-height: 10px; height: 10px=
; font-size: 6px; padding-top: 0; padding-bottom: 0; =
padding-left: 0; padding-right: 0; "><!--[if gte mso 15]>=
<![endif]--></td>
<td width=3D"180" height=3D"10" bgcolor=3D"#ccccc=
c" style=3D" width: 180px; line-height: 10px; height: =
10px; font-size: 6px; padding-top: 0; padding-bottom: =
0; padding-left: 0; padding-right: 0; "><!--[if gte mso =
15]> <![endif]--></td>
<td width=3D"4" height=3D"10" bgcolor=3D"#ffffff"=
style=3D" width: 4px; line-height: 10px; height: 10px=
; font-size: 6px; padding-top: 0; padding-bottom: 0; =
padding-left: 0; padding-right: 0; "><!--[if gte mso 15]>=
<![endif]--></td>
<td width=3D"180" height=3D"10" bgcolor=3D"#c0000=
0" style=3D" width: 180px; line-height: 10px; height: =
10px; font-size: 6px; padding-top: 0; padding-bottom: =
0; padding-left: 0; padding-right: 0; "><!--[if gte mso =
15]> <![endif]--></td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px=
; text-align: left; width: 181px; line-height: 20px; =
font-weight: 400; padding-top: 0px; padding-left: 0px; =
padding-right: 0px; padding-bottom: 0px; " />
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px=
; text-align: center; width: 186px; line-height: 20px;=
font-weight: 400; padding-top: 0px; padding-left: 0px=
; padding-right: 0px; padding-bottom: 0px; " />
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px=
; text-align: right; width: 181px; line-height: 20px; =
font-weight: 400; padding-top: 0px; padding-left: 0px;=
padding-right: 0px; padding-bottom: 0px; ">
<font color=3D"#ffffff">
<span style=3D" color: #c00000; ">Blocked=
by mail flow rule</span>
</font>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style=3D" width: 100%; padding-top: 0px; =
padding-right: 10px; padding-left: 10px; ">
<br />
<table style=3D" width: 100%; padding-right: 0px;=
padding-left: 0px; padding-top: 0px; padding-bottom: =
0px; background-color: #f2f5fa; margin-left: 0px; ">
<tbody>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 21px=
; font-weight: 500; background-color: #f2f5fa; padding=
-top: 0px; padding-bottom: 0px; padding-left: 10px; pa=
dding-right: 10px; ">How to Fix It</td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 16px=
; font-weight: 400; padding-top: 0px; padding-bottom: =
6px; padding-left: 10px; padding-right: 10px; backgrou=
nd-color: #f2f5fa; ">An email admin at ombudsman.on.ca has created a c=
ustom mail flow rule that blocks messages that meet certain conditions, and=
it appears that your message has met one or more of those conditions.</td>
</tr>
<tr>
<td style=3D" padding-top: 0px; padding-b=
ottom: 0px; padding-left: 0px; padding-right: 0px; b=
order-spacing: 0px 0px; ">
<ul style=3D" font-family: 'Segoe UI', Frutiger,=
Arial, sans-serif; -ms-text-size-adjust: 100%; font-size: 16=
px; font-weight: 400; margin-left: 40px; margin-bottom=
: 5px; background-color: #f2f5fa; padding-top: 0px; pa=
dding-bottom: 0px; padding-left: 6px; padding-right: 6px; =
">
<li>Check the text above for a custom message from th=
e email admin that may help explain why your message was blocked and how yo=
u might be able to fix it. For example, removing prohibited words from the =
message or sending the message from a different email account may be suffic=
ient to deliver your message.</li>
</ul>
</td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 16px=
; font-weight: 400; padding-top: 0px; padding-bottom: =
6px; padding-left: 10px; padding-right: 10px; backgrou=
nd-color: #f2f5fa; ">If you've tried and you're still not able to fix =
the problem, consider contacting the email admin at ombudsman.on.ca to disc=
uss what to do. While they're unlikely to remove or relax the rule, if you =
have a legitimate need to deliver your message they may offer guidance for =
how to do so.</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa=
ns-serif; -ms-text-size-adjust: 100%; font-size: 14px; =
font-weight: 400; padding-top: 10px; padding-bottom: 0px; =
padding-bottom: 4px; ">
<br />
<em />
</td>
</tr>
<tr>
<td style=3D" -ms-text-size-adjust: 100%; font-size=
: 0px; line-height: 0px; padding-top: 0px; padding-bot=
tom: 0px; ">
<hr />
</td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa=
ns-serif; -ms-text-size-adjust: 100%; font-size: 21px; =
font-weight: 500; ">
<br />More Info for Email Admins</td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa=
ns-serif; -ms-text-size-adjust: 100%; font-size: 14px; "=
>
<em>Status code: 550 5.7.1_ETR</em>
<br />
<br />This error occurs because an email admin at ombudsman.on.=
ca has created a custom mail flow rule that has blocked the sender's messag=
e.<br /><br />In some cases, the sender can change the message so it no lon=
ger violates the rule. However, depending on the rule's conditions, it's po=
ssible that the only way to deliver the message is to change the rule itsel=
f, and only an email admin at ombudsman.on.ca can do that. Although it's po=
ssible the rule is unintentionally flawed or it's stricter than the admin i=
ntended, it may be working exactly as they want it to.<br /><br /></td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa=
ns-serif; -ms-text-size-adjust: 100%; font-size: 17px; =
font-weight: 500; ">Original Message Details</td>
</tr>
<tr>
<td style=3D" font-size: 14px; line-height: 20px; =
font-family: 'Segoe UI', Frutiger, Arial, sans-serif; -ms-text=
-size-adjust: 100%; font-weight: 500; ">
<table style=3D" width: 100%; border-collapse: co=
llapse; margin-left: 10px; ">
<tbody>
<tr>
<td valign=3D"top" style=3D" font-family: 'Segoe U=
I', Frutiger, Arial, sans-serif; font-size: 14px; -ms-text-si=
ze-adjust: 100%; white-space: nowrap; font-weight: 500; =
width: 140px; ">Created Date:</td>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px=
; font-weight: 400; ">6/20/2025 8:23:19 AM</td>
</tr>
<tr>
<td valign=3D"top" style=3D" font-family: 'Segoe U=
I', Frutiger, Arial, sans-serif; font-size: 14px; -ms-text-si=
ze-adjust: 100%; white-space: nowrap; font-weight: 500; =
width: 140px; ">Sender Address:</td>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px=
; font-weight: 400; ">mak@cloud.berardocollection.com</td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; font-size: 14px; -ms-text-size-adjust: 100%=
; white-space: nowrap; font-weight: 500; width: 140px;=
">Recipient Address:</td>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px=
; font-weight: 400; ">pmartin@ombudsman.on.ca</td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; font-size: 14px; -ms-text-size-adjust: 100%=
; white-space: nowrap; font-weight: 500; width: 140px;=
">Subject:</td>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px=
; font-weight: 400; ">You have an awaiting delivery due to miss=
ing informations from you.</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa=
ns-serif; -ms-text-size-adjust: 100%; font-size: 17px; =
font-weight: 500; ">
<br />Error Details</td>
</tr>
<tr>
<td style=3D" font-size: 14px; line-height: 20px; =
font-family: 'Segoe UI', Frutiger, Arial, sans-serif; -ms-text=
-size-adjust: 100%; font-weight: 500; ">
<table style=3D" width: 100%; border-collapse: co=
llapse; margin-left: 10px; ">
<tbody>
<tr>
<td valign=3D"top" style=3D" font-family: 'Segoe U=
I', Frutiger, Arial, sans-serif; font-size: 14px; -ms-text-si=
ze-adjust: 100%; white-space: nowrap; font-weight: 500; =
width: 140px; ">Error:</td>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px=
; font-weight: 400; ">
<em>550 5.7.1 TRANSPORT.RULES.RejectMessage; the messag=
e was rejected by organization policy</em>
</td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; font-size: 14px; -ms-text-size-adjust: 100%=
; white-space: nowrap; font-weight: 500; width: 140px;=
">Message rejected by:</td>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px=
; font-weight: 400; ">TO1PPF399B9D5D8.CANPRD01.PROD.OUTLOOK.COM=
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style=3D" font-family: 'Segoe UI', Frutiger, Arial, sa=
ns-serif; -ms-text-size-adjust: 100%; font-size: 17px; =
font-weight: 500; ">
<br />Notification Details</td>
</tr>
<tr>
<td style=3D" font-size: 14px; line-height: 20px; =
font-family: 'Segoe UI', Frutiger, Arial, sans-serif; -ms-text=
-size-adjust: 100%; font-weight: 500; ">
<table style=3D" width: 100%; border-collapse: co=
llapse; margin-left: 10px; ">
<tbody>
<tr>
<td valign=3D"top" style=3D" font-family: 'Segoe U=
I', Frutiger, Arial, sans-serif; font-size: 14px; -ms-text-si=
ze-adjust: 100%; white-space: nowrap; font-weight: 500; =
width: 140px; ">Sent by:</td>
<td style=3D" font-family: 'Segoe UI', Frutiger, A=
rial, sans-serif; -ms-text-size-adjust: 100%; font-size: 14px=
; font-weight: 400; ">
<em>TO1PPF399B9D5D8.CANPRD01.PROD.OUTLOOK.COM</em>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<br />
<table style=3D"width: 880px;" cellspacing=3D"0">
<tr>
<td colspan=3D"6" style=3D" padding-top: 4px; border-=
bottom: 1px solid #999999; padding-bottom: 4px; line-height: =
120%; font-size: 17px; font-family: 'Segoe UI', Frutiger, Ari=
al, sans-serif; -ms-text-size-adjust: 100%; font-weight: 500;=
">Message Hops</td>
</tr>
<tr>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; background-color: #f2f5fa; border-bottom: 1p=
x solid #999999; white-space: nowrap; padding: 8px; ">HO=
P</td>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; background-color: #f2f5fa; border-bottom: 1p=
x solid #999999; white-space: nowrap; padding: 8px; wi=
dth: 80px; ">TIME (UTC)</td>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; background-color: #f2f5fa; border-bottom: 1p=
x solid #999999; white-space: nowrap; padding: 8px; ">FR=
OM</td>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; background-color: #f2f5fa; border-bottom: 1p=
x solid #999999; white-space: nowrap; padding: 8px; ">TO=
</td>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; background-color: #f2f5fa; border-bottom: 1p=
x solid #999999; white-space: nowrap; padding: 8px; ">WI=
TH</td>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; background-color: #f2f5fa; border-bottom: 1p=
x solid #999999; white-space: nowrap; padding: 8px; ">RE=
LAY TIME</td>
</tr>
<tr>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; border-bottom: 1px solid #999999; padding: 8=
px; text-align: center; ">1</td>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; border-bottom: 1px solid #999999; padding: 8=
px; text-align: left; width: 80px; ">6/20/2025<br />8:52=
:42 AM</td>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; border-bottom: 1px solid #999999; padding: 8=
px; text-align: left; ">mak</td>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; border-bottom: 1px solid #999999; padding: 8=
px; text-align: left; ">cloud.berardocollection.com</td>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; border-bottom: 1px solid #999999; padding: 8=
px; text-align: left; ">local (Exim 4.98.1) (envelope-from <=
mak@cloud.berardocollection.com>)</td>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; border-bottom: 1px solid #999999; padding: 8=
px; text-align: left; ">29 min, 23 sec</td>
</tr>
<tr>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; border-bottom: 1px solid #999999; padding: 8=
px; text-align: center; ">2</td>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; border-bottom: 1px solid #999999; padding: 8=
px; text-align: left; width: 80px; ">6/20/2025<br />8:52=
:43 AM</td>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; border-bottom: 1px solid #999999; padding: 8=
px; text-align: left; ">cloud.berardocollection.com</td>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; border-bottom: 1px solid #999999; padding: 8=
px; text-align: left; ">mx-inbound9-146.ca-central-1a.ess.aws.c=
udaops.com</td>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; border-bottom: 1px solid #999999; padding: 8=
px; text-align: left; "></td>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
ont-weight: 500; border-bottom: 1px solid #999999; padding: 8=
px; text-align: left; ">1 sec</td>
</tr>
<tr>
<td style=3D" font-size: 12px; font-family: 'Segoe UI=
', Frutiger, Arial, sans-serif; -ms-text-size-adjust: 100%; f=
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